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Unable to Activate Nitro 12


Reg
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I had to rebuild my machine.  I am unable to activate my license even though I presently have no activations.  Can someone help me with that?

I get "-23: Error - License number already used" message.

Version 12
Status active
Number of Activations 0
Number of Activations Allowed 2
Edited by Reg
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  • Official Nitronaut
Allain Umailin

Hello @Reg,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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Guten Tag!
Ich habe auch das gleiche Problem mit der Registrierung auf einem 2. PC, allerdings bin ich nur selten vor Ort.

Hilft es wenn ich Nitro 12 Pro vorübergehend auf meinem PC deinstalliere?

Bitte um Hilfe.

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  • Official Nitronaut
Allain Umailin

Hello @KnoSoft,

Vielen Dank, dass Sie sich über unsere Community-Foren an uns gewandt haben!

Geben Sie bitte die Seriennummer Ihres Nitro Pro an, damit ich Sie bei Ihrem Anliegen weiter unterstützen kann.

Um es als private Nachricht zu versenden, halten Sie Ihre Maus über meinen Namen "AllainU" und wählen Sie "Nachricht".

Dies ist wichtig, da sich unsere Business-Installateure von den Online-Installateuren unterscheiden.

Vielen Dank im Voraus und ich freue mich darauf, von Ihnen zu hören.

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Allain Umailin

Hello @KnoSoft,

Vielen Dank für die private Nachricht.

Ich habe gerade eine Anpassung an Ihrer Nitro Pro 12-Lizenz vorgenommen, sodass Sie Ihre Kopie von Nitro Pro jetzt aktivieren können, indem Sie auf der Registerkarte Hilfe> Über Nitro Pro> Aktivieren Ihre Seriennummer eingeben und auf Aktivieren klicken.

Vielen Dank, dass Sie sich für Nitro entschieden haben und ich hoffe, das hilft!

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  • 1 month later...

I bought a new PC and installed it from scratch - including Nitro PDF Pro (V12).
I fail when entering the activation.
I have already carried out the "Deactivate" process.
Can you please help me again (so that I can continue to reinstall in the future?)
Thank you Best regards
Knobloch Harald

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  • Official Nitronaut
Allain Umailin

Hello @KnoSoft,

Thank you for your response.

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @KnoSoft,

My apologies for this.

To send the screenshots via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @KnoSoft,

Thank you for the screenshots.

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12 using these offline link/s:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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