pejot 0 Report post Posted December 15, 2019 Hello there, same procedure every year? I cannot upgrade to the new version Nitro pro 13. Is there any sulotion? thanks P. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 15, 2019 Hello @pejot, Thank you for reaching out to us through our Community Forums! I have checked your account and I can see your have 2 Nitro Pro 11 products. I went to our Upgrade Portal, entered each serial numbers and was routed to another page where I was offered to upgrade to Nitro Pro 13 with discounted rate. If you are having issue upgrading to Nitro Pro 13, please provide the serial number you are having issue with so I can test it on our end. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message' Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
