Activation Issues

[DAB]

I have Nitro Pro installed on a previous laptop.  I purchased a new laptop and am attempting to install.  It states that the serial number does not exist.  I've tried the steps outlined and the message I receive when using the "find license" produces the following:  

Serial Number	actual number appears here
Version	9
Status	active
Number of Activations	0 (this did have 1, however deactivated per other Nitro instructions)
Number of Activations Allowed	2

 

Now I am unable to install on either laptop.  Next steps????

[Reymund Oyong]

Hi @DAB,

Could you please provide the serial number you use to activate a Nitro Pro 9 software? Please send this information via direct/private message. 
Also, what is the error message when you attempt to activate the software using your serial number? Please take a screenshot so we could further check on it. 

Kind regards.