thermo Posted December 15, 2019 Report Share Posted December 15, 2019 (edited) Upon purchase, I was provided a serial number, ***, that does no allow activation. I receive the -20: Error Invalid license number. Please advise. Edited December 16, 2019 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 16, 2019 Official Nitronaut Report Share Posted December 16, 2019 Hello @thermo Thanks for reaching out to us! Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope that helps! Link to comment Share on other sites More sharing options...
thermo Posted December 16, 2019 Author Report Share Posted December 16, 2019 Upon following your directions, the program is now functioning. Thank you and may your Christmas holidays be blessed. Link to comment Share on other sites More sharing options...
ElectricalParts Posted December 16, 2019 Report Share Posted December 16, 2019 wrong license number doesnt show up on web site Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 17, 2019 Official Nitronaut Report Share Posted December 17, 2019 Hello @ElectricalParts, Thank you for reaching out to us through our Community Forums! Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers. With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available. I have checked your serial number and I can see you were able to activate yesterday. Are you having issue activating on your second machine? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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