Wrong LIcense Number

[thermo]

Upon purchase, I was provided a serial number, ***, that does no allow activation. I receive the -20: Error Invalid license number.  Please advise.

Edited December 16, 2019 by Leslie V.
Confidential information edited

[Leslie V]

Hello @thermo

Thanks for reaching out to us! 

Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: 
https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope that helps!
 

[thermo]

Upon following your directions, the program is now functioning.  Thank you and may your Christmas holidays be blessed.

[ElectricalParts]

wrong license number doesnt show up on web site

[Allain Umailin]

Hello @ElectricalParts,

Thank you for reaching out to us through our Community Forums!

Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers.

With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available.

I have checked your serial number and I can see you were able to activate yesterday. Are you having issue activating on your second machine?

Thank you very much in advance and I am looking forward to hearing back from you.