thermo 0 Report post Posted December 15, 2019 (edited) Upon purchase, I was provided a serial number, ***, that does no allow activation. I receive the -20: Error Invalid license number. Please advise. Edited December 16, 2019 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 16, 2019 Hello @thermo Thanks for reaching out to us! Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope that helps! Share this post Link to post Share on other sites
thermo 0 Report post Posted December 16, 2019 Upon following your directions, the program is now functioning. Thank you and may your Christmas holidays be blessed. Share this post Link to post Share on other sites
ElectricalParts 0 Report post Posted December 16, 2019 wrong license number doesnt show up on web site Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 17, 2019 Hello @ElectricalParts, Thank you for reaching out to us through our Community Forums! Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers. With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available. I have checked your serial number and I can see you were able to activate yesterday. Are you having issue activating on your second machine? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
