irene 0 Report post Posted December 17, 2019 Hi, Nitro Pro Version 12 was reinstalated on my Computer. I cannot reactivate with the Serial Number. Error massage Comes: The serial number you entered does not exist. please help. thank you Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 17, 2019 Hello Irene, Thanks for reaching out to us! Please make sure you use the correct serial number and install the correct version: https://www.gonitro.com/nps/product-details/downloads Let me know how that goes! Share this post Link to post Share on other sites