Giannis Posted December 17, 2019 Report Share Posted December 17, 2019 I removed the license on old laptop and tried to activate it on a new one. I get fails following the right procedures. When i insert the serial to the portal i get the info that status is active, number of activations 0 and number of activations allowed 2. When i press the deactivate button i get an error of"Sorry, you may only deactivate 0 devices"... Nitro pro 11 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 17, 2019 Official Nitronaut Report Share Posted December 17, 2019 Hello @Giannis Thanks for contacting us! I cannot locate your key using the email address you provided. Please send it to me via direct message so I can check. Thanks! Link to comment Share on other sites More sharing options...
Giannis Posted December 18, 2019 Author Report Share Posted December 18, 2019 20 hours ago, Leslie V. said: Hello @Giannis Thanks for contacting us! I cannot locate your key using the email address you provided. Please send it to me via direct message so I can check. Thanks! I sent you direct message Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 18, 2019 Official Nitronaut Report Share Posted December 18, 2019 Hello @Giannis Please uninstall Nitro Pro completely and install the latest Nitro Pro 11 build. You can get the correct version 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
Giannis Posted December 19, 2019 Author Report Share Posted December 19, 2019 Thanks a lot Leslie, I couldn't find the correct version of 11 and under version 13 that serial was not working. With your help now it is activated!!! Link to comment Share on other sites More sharing options...
Valery Mendiola Posted November 5, 2020 Report Share Posted November 5, 2020 Hi I re formatted my laptop and i coudn't logged my serial number in activating the license again im done following all the instructions given it still failed or cannot find my license number please help Link to comment Share on other sites More sharing options...
Valery Mendiola Posted November 6, 2020 Report Share Posted November 6, 2020 15 hours ago, Valery Mendiola said: Hi I re formatted my laptop and i coudn't logged my serial number in activating the license again im done following all the instructions given it still failed or cannot find my license number please help help please. Link to comment Share on other sites More sharing options...
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