Form field text in Adobe is displayed as squares

[A.Wagner]

Hello everybody,

we are having problems with the display of form fields in Adobe Reader in the company.

We use several fillable forms (created  in Nitro 10), which were correctly displayed in the past with PDF-XChange Viewer. After switching to Adobe Acrobat Reader DC, the entered text is now only displayed as squares in all fields, the text is no longer readable. Opening and editing the file with PDF-XChange Viewer works without any problems.

 

Any ideas where the cause could be?

 

With best regards

Andre Wagner

[Leslie V]

Hello @A.Wagner

Please send us the following:

- A detailed description of the issue you are experiencing
- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screenshot of what you are seeing or any error message you are receiving

Cheers!
 

[A.Wagner]

Hello Leslie,

 

thank you for your help. Enclosed are a few more informations about my problem and i did send you two files in a PM

 

- A detailed description of the issue you are experiencing

Text entered in Adobe Reader DC not readable. Just Squares are showing. Editing is fine in PDF-XChange Viewer

 

- The file you are working on

Too many to count:  All files I tested have the same problem. I did send you a sample file, created by me half a year ago

 

- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)

Nitro Pro 10.5.9.9

 

- The exact steps you are taking

Pretty straight forward:  

A Pdf File with form fields is created in Nitro Pro and saved. File is then opend in an pdf Viewer.

If I open the File in Adobe Reader, I klick in a form field, I enter text via keyboard, input is shown as Squares

If I do the same steps with PDF-XChange Viewer the text is fine

 

- A screenshot of what you are seeing or any error message you are receiving

Send via PM

 

i hope this helps to identify the problem

With best regards

Andre

[Mwnyhuis]

I am having a similar issue...

Company wide we use adobe acrobat reader DX for PDF's. I'm trying to figure out how to create a form field that is only able to be viewed on the screen, so that when printed the entered data is seen, but not the form box. This seems like it should be an easy and common task, but the only way I can currently see the entered data on the printed page is when the ugly form box is around it.

 In an effort to give as much information as possible: When I click on the form field > properties > general and then in "common properties" box, I select "Visible but does not print". With this option I can see the form box in Adobe, and enter the data just fine, but when I go to print the document everything is gone. When I select "Visible", I again can enter the data without any problems, but when the document is printed it shows the whole boxed form field around it. Both the "Hidden" and "Hidden but printable" options do not even allow me to enter the data in adobe whatsoever.

I am using Nitro Pro 12.11.0.509 

I apologize but I don't see a way to attach my file on here...

Thanks,

Martin