ITguy Posted December 17, 2019 Report Share Posted December 17, 2019 Hello, I lost an old computer with v12 Nitro Pro perpetual license. I deactivated my license through your online portal and it shows: Number of Activations 0 Number of Activations Allowed 2 When I try to Activate in V12 Nitro Pro (v12 shows in the about screen) on my PC I get Error-23: Error - License number already used. Could you please assist? Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 17, 2019 Official Nitronaut Report Share Posted December 17, 2019 Hello @ITguy, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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