Jim002 Posted December 17, 2019 Report Share Posted December 17, 2019 I've been attempting to re-install Nitro Pro after a system crash (Windows 8.1) and when I attempt to activate it, I receive the message, "process unsuccessful...License Key already used" When I check it's status @ licenses.gonitro.com, it indicates 2-allowed activations & 0-current activations for my Nitro Pro serial number. Conflicting signals here... Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 18, 2019 Official Nitronaut Report Share Posted December 18, 2019 Hello @Jim002, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2019 Official Nitronaut Report Share Posted December 19, 2019 Hello @Jim002, Thank you for the private message. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers! Link to comment Share on other sites More sharing options...
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