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Activation Nightmire


Susan Maccoy
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I have been a Nitro user since  Nitro version 8

I have been upgrading  with my last upgrade Nitro Pro 12  4/17/2018  ref 1341vwxyz

I am unable to activate.    I used your on-line tool. I deactivated.  it says I have 2 activations available. When I try to activate it does not recognize the number no error message.

I downloaded the 13 version as I need to work.  This is my 4th hour invested on this round of trying to get your software activated.

I now you have a software support for fee. I could not find out how to purchase it.  I am frustrated and upset to say the least.  I called Cleverbridge in desperation....the said they would send you a escalation email.

I like the nitro pro concept.  Customer service/support sucks.  Personal phone 312-xxx-yyyy

 

Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hello @Susan Maccoy,

Thank you for reaching out to us through our Community Forums!

Please be aware that as much as we would like to provide phone support, our ticketing system is the fastest way we can communicate with our customers with Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions).

To further assist you, kindly note that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12 using these offline link/s:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Should you encounter any issue, please do not hesitate to reach-out again by replying to this thread.

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It has been a nightmare for me as well, I got an invalid date error!! My computer clock is Ok and the support guys are useless. I loved this software but have not been able to use it since the last licence I bought.  Support simply stop answering to my email!!.

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Allain Umailin

Hello @Oscar RR,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

To further assist you with your concern, kindly respond to the email message that I just you through the support case.

Cheers!

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Allain Umailin

Hello @Keina,

Thank you for reaching out to us through our Community Forums!

I can see you submitted another forum post and my colleague was able to assist you.

Should you need further assistance, you can visit Knowledge Base site  http://kb.gonitro.com/knowledgebase and you can also post your inquiry to our Community Forums https://community.gonitro.com/

Cheers!

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