Nitro crashes when converting to excel

[ValueIt 0]

Hi,

I'm currently attempting to convert a pdf to an excel spreadsheet - however the program becomes un-responsive, and even crashed at one point?

 

[AllainU 0]

Hello @ValueIt,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-Does this happen with every PDF file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you.