YI TING 0 Report post Posted December 20, 2019 Hi, Currently we are using Nitro Pro 9 English: Desktop Edition for 7 user(s). As per my record, only 6 user are being used up and i should have a remaining of 1 user. However, we are unable to activate when trying to activate as the last user. Would you be able to assist to check the list of users so that we can trace and make our record right? Thanks. Yi Ting Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 20, 2019 Hello Yi Ting, Please send me the key so I can check. Cheers! Share this post Link to post Share on other sites
YI TING 0 Report post Posted December 23, 2019 (edited) Hi Leslie The key is ************. Thanks. Yiting Edited December 23, 2019 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 23, 2019 Hello @YI TING I released the key so you can reuse it. In the future, if you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by click on: Help tab > About Nitro Pro > Activate > Deactivate This will allow you to reactivate again. Cheers! Share this post Link to post Share on other sites
