Jump to content

Unable to upgrade from Nitro PDF 11 to 13


hiker66biker@gmail.com

Recommended Posts

hiker66biker@gmail.com

Dear Sir/ Madam,

Can you please help me? I have a copy of Nitro PDF 11 with Software Assurance (Licence ********) purchased 1st December 2015.  I did not upgrade to Nitro PDF 12 but I am now trying to upgrade directly to Nitro PDF 13. I have downloaded v13 but when I try to activate it says that I have an invalid serial number. Also, when I tried to register for help, your support system did not send a validation eMail to my eMail address (*******), so I was forced to create another eMail address (********) which I am now using. Very strange. I look forward to hearing from you.

Robert Hope

Edited by Leslie V.
Confidential information edited
Link to comment
Share on other sites

  • Official Nitronaut

Hello Robert,

Thanks for reaching out to us!

I created a ticket so we can reach out to you directly regarding this upgrade.

Cheers!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.