Activation problem after buying a new computer

[Franck B.]

Hi I cant activate my Nitro Pro 13 Licence on my new computer, I need first to deactivate it on my older computer, but I cant have access to it anymore, it has been formated. Would be great to have the possibility to manage the licence online.

 

[Allain Umailin]

Hello @Franck B.,

Thank you for reaching out to us through our Community Forums!

Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers.

With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

[Franck B.]

Hi Thank you for your help, now when I try to run nitro pro I get this error :

 

Of course activation doesnt work.

[Allain Umailin]

Hello @Franck B.,

I am pleased to inform you that we have released Nitro Pro 13.8.2.140 that addresses this error message so please update using below direct installers:

x32 http://install.nitropdf.com/professional_1382140/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1382140/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790 

Should the program reverted to 'Trial' or 'Expired Trial' again, please do not hesitate to reach-out again by replying to this support thread.

Thank you for choosing Nitro and I hope this helps!