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I have two users that are having issues with their NITRO converting from pdf to OCR. I have attached screenshots  and it is to be noted I have repaired and uninstalled and reinstalled the nitro pro software. I am going to look into the possibility of potentially OCR being the issue but nitro fails per attachments. Please advise, also it is not allowing me to attach screenshots


Edited by Kprogenity
screenshots error
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  • Official Nitronaut
Allain Umailin

Hello @Kprogenity,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.


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