carolynmcbride 0 Report post Posted December 21, 2019 My computer crashed and I am trying to activate Nitro Pro 13 again. The message says that I am out of licenses. How do I deactivate and reactivate? Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 22, 2019 Hello @carolynmcbride, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, kindly respond to the email message that was sent to you through the support case. Cheers! Share this post Link to post Share on other sites
carolynmcbride 0 Report post Posted January 8, 2020 I had to return my new computer because it was defective. I replaced the computer with another new one and need to reactivate Nitro Pro 13 again. Please help me. Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 8, 2020 Hello @carolynmcbride, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 17, 2020 Hello @carolynmcbride, Thank you for your message. To further assist you, another adjustment has been made so please try activating again your Nitro Pro 13. I hope this helps and have a nice weekend! Share this post Link to post Share on other sites
