Activation after crash

[Carolyn McBride]

My computer crashed and I am trying to activate Nitro Pro 13 again. The message says that I am out of licenses. How do I deactivate and reactivate?

[Allain Umailin]

Hello @carolynmcbride,

Thank you for reaching out to us through our Community Forums!

After checking your account records, we can see you already submitted a support ticket for the same concern.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!

[Carolyn McBride]

I had to return my new computer because it was defective. I replaced the computer with another new one and need to reactivate Nitro Pro 13 again. Please help me.

[Allain Umailin]

Hello @carolynmcbride,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

[Allain Umailin]

Hello @carolynmcbride,

Thank you for your message.

To further assist you, another adjustment has been made so please try activating again your Nitro Pro 13.

I hope this helps and have a nice weekend!