Burke Posted December 21, 2019 Report Share Posted December 21, 2019 I have Nitro Pro 188.8.131.52 and using it on a Windows 7 machine. I just purchased this software in the past two weeks. I have tried to contact customer support to fix the errors that I will describe below. But I see it is impossible to actually obtain live support on a newly purchased product -- at least that has been my experience. The Nitro Pro software worked fine in my first week of operation. Now, in my second week I am getting the following errors upon startup: The first error: "An error has occurred. Please log in again" The second error: "An error has occurred within our system. Please try again or contact support if this error persists. (Error 401). I receive both of these errors each time I begin using Nitro Pro. FYI, I have tried going the Control Program > Programs > Uninstall > Change > Repair route to fix this problem. After doing a "repair", the errors still persist. Thinking of getting a refund through my credit card for this software, its unrepairable errors and a lack of customer service. Any suggestions or ideas would be appreciated. Thank you. Link to comment Share on other sites More sharing options...
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