Aravind Murthy Posted December 22, 2019 Report Share Posted December 22, 2019 Hi, Unable to upgrade from v12 to v13 https://www.gonitro.com/support/upgrade says "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." I have purchased a software upgrade plan. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 22, 2019 Official Nitronaut Report Share Posted December 22, 2019 Hello @Aravind, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro you are having issue upgrading? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Aravind Murthy Posted December 22, 2019 Author Report Share Posted December 22, 2019 1 hour ago, AllainU said: Hello @Aravind, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro you are having issue upgrading? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Hi - i have messaged the SN# Link to comment Share on other sites More sharing options...
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