Problems withupgrade

[jeffa]

I received an email today regarding an upgrade offer on V13.  When I enter my 13.2.6.26 license number, I get the following message:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

I also downloaded the latest 13.8.2.140 and when I run this, the install wizard fail and I get the message:

Nitro Pro setup wizard has failed.

Seeking advice please

Jeff A

 

[Allain Umailin]

Hello @jeffa,

Please ignore the email notice because you are already using Nitro Pro 13.

With regard to the error message, please refer to this thread:

Thanks!