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Problems withupgrade



I received an email today regarding an upgrade offer on V13.  When I enter my license number, I get the following message:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

I also downloaded the latest and when I run this, the install wizard fail and I get the message:

Nitro Pro setup wizard has failed.

Seeking advice please

Jeff A


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Allain Umailin

Hello @jeffa,

Please ignore the email notice because you are already using Nitro Pro 13.

With regard to the error message, please refer to this thread:


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