Activite on New Computer

[Chris Davis]

I have downloaded the latest version on my new computer but my SN does not activate. 

[Allain Umailin]

Hello @Chris Davis,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 11 using these offline link/s:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

 

Alternatively, if you were interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

Thank you for choosing Nitro and I hope this helps!

[Marc G]

Hello - I had to reimage my computer.  I didn't deactivate Nitro Pro before I had to get it reimaged due to a virus.  I have Nitro Pro installed on two laptops and need to put it back on this desktop.  I am unable to do so, error message says that I have gone over the limit.  

My serial is 50494xxxxxxyyyyyyy

Thanks for any help you are able to provide.

Edited December 27, 2019 by AllainU

[Allain Umailin]

Hello @Marc G,

Thank you for reaching out to us through our Community Forums!

In order for us to release the correct machine, could you please provide the Computer ID of the working laptop?

For more details like screenshots of this process, kindly refer to:  https://kb.gonitro.com/knowledgebase#/search/computer id/000003832

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you and I am looking forward to hearing back from you. 

[Marc G]

Hello,

I sent a private message on Saturday as directed above with the requested information.  Are you able to help release the computer ID?  Thanks for your assistance and I apologize if I missed a reply.

 

Marc