tiger Posted December 27, 2019 Report Share Posted December 27, 2019 (edited) HI ive reinstalled latest version.. and my this serial is not working ... ive paid for updates also earlier --------------------------------------- Nitro Productivity Suite An integrated solution that combines Nitro Pro 12 and Nitro Cloud to deliver unprecedented PDF productivity and unlimited eSignature workflows. electronic Your Serial Number: 23460v-xxxxxx-yyyyyy --------------------------------------- DELETE THIS POST after solving it please ... and dont make it public as it got serial number in it Edited December 27, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 27, 2019 Official Nitronaut Report Share Posted December 27, 2019 Hello @tiger, Thank you for reaching out to us through our Community Forums! Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12.16.3.574 (the latest build for Nitro Pro 12) using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. I would also like to share that Product Updates is way different with Product Upgrade (that is part of purchasing VIP Access). Updating is when a newer build is released of the same software version you are currently using. For example, if you had Nitro Pro 12, with build 12.0.0.112 installed, you can then update to 12.16.3.574 (the most recent release to date). Product Updates include items like bug fixes, enhancements, and security updates. This is why we recommend that you are always running the current build of the software. To find the latest the update for your particular version of Nitro Pro please visit this link: https://www.gonitro.com/nps/product-details/downloads With regards to Product Upgrade, it is when a newer version of Nitro Pro is purchased. An example would be upgrading from Nitro Pro 10 to Nitro Pro 11 (same with Nitro Pro 12 to Nitro Pro 13). Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
tiger Posted December 28, 2019 Author Report Share Posted December 28, 2019 hi ive already done this process .. saw in other post BUT now its not working on ver 12 and ver 13 both iive used revo uninstaller to delete all leftovers also.. but still no use Link to comment Share on other sites More sharing options...
tiger Posted December 28, 2019 Author Report Share Posted December 28, 2019 also .. if i want to upgrade to version 13 .. how much ive to pay ? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 30, 2019 Official Nitronaut Report Share Posted December 30, 2019 Hello @tiger, My apologies for this inconvenience. If you would like to upgrade to Nitro Pro 13, please visit our Upgrade Portal https://www.gonitro.com/support/upgrade, just enter your Nitro Pro 12 serial number and click Check Eligibility button to know the cost. With regard to your message it is not working for both versions, could you please provide the error message you are receiving? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
tiger Posted January 20, 2021 Author Report Share Posted January 20, 2021 (edited) HI ive upgraded it to 13 ... while back ... BUT iv lost serial number again please get me serial number and activate my software these are my logs ... please help me in my serial number as from last few days ..it shows as trial [PRODUCT] Product: Nitro Pro (13.8.2.140) x64 License: 504935XXXXXXXXXXXX Logging: Disabled Printer: ok [SYSTEM] Operating System: Windows 10 Pro Architecture: 64-bit System Memory: 63.9 GB Current Locale: English (India) Current Resolution: 1920x1080 Current DPI: 96 Current Colors: 32 bpp MDAC Version: 2.32 .NET Framework: v2.0.50727 (SP 2) .NET Framework: v3.0 (SP 2) .NET Framework: v3.5 (SP 1) .NET Framework: v4 (Client 4.8.04084) .NET Framework: v4 (Full 4.8.04084) .NET Framework: v4.0 (Client 4.0.0.0) Windows Installer: 5.0.19041.746 Edited January 20, 2021 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 20, 2021 Official Nitronaut Report Share Posted January 20, 2021 Hello @tiger, Thank you for this post. I am afraid I am unable to find your Nitro Pro 13 purchase under your name or email address. In order to help you with your request, could you please provide the following information for me? -The full name and address of the purchaser -The email address used to purchase Nitro Pro 13. -A copy of the order invoice. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jumanah Basheer Posted September 14, 2021 Report Share Posted September 14, 2021 On 12/27/2019 at 8:21 PM, AllainU said: Hello @tiger, Thank you for reaching out to us through our Community Forums! Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12.16.3.574 (the latest build for Nitro Pro 12) using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. I would also like to share that Product Updates is way different with Product Upgrade (that is part of purchasing VIP Access). Updating is when a newer build is released of the same software version you are currently using. For example, if you had Nitro Pro 12, with build 12.0.0.112 installed, you can then update to 12.16.3.574 (the most recent release to date). Product Updates include items like bug fixes, enhancements, and security updates. This is why we recommend that you are always running the current build of the software. To find the latest the update for your particular version of Nitro Pro please visit this link: https://www.gonitro.com/nps/product-details/downloads With regards to Product Upgrade, it is when a newer version of Nitro Pro is purchased. An example would be upgrading from Nitro Pro 10 to Nitro Pro 11 (same with Nitro Pro 12 to Nitro Pro 13). Thank you for choosing Nitro and I hope this helps! Dear Mr. Allain, I have purchased a license key for the latest version. When I try to install Nitro PDF Pro (version 13) and click on the installation file, it opens for 1 second and it crashes. please note that i tried installing previous versions (11, 12) and they were installed successfully but i still get 'The serial number entered does not exist' error. The operating system is Windows 8.1 Pro. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 15, 2021 Official Nitronaut Report Share Posted September 15, 2021 Hello @Jumanah Basheer, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial numbers of your Nitro Pro 11 & 12? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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