MOHAN RAMASAMY 0 Report post Posted December 29, 2019 I AM HAVING NITRO PRO LICENSE 10 & 12. I AM UNABLE TO ACTIVATE IN MY COMPUTERS. NUMBER OF ACTIVATIONS ALLOWED 2. NUMBER OF ACTIVATIONS 0. TO ACTIVATE, I HAVE TO DEACTIVATE. WHEN I DEACTIVATE IT SAYS, SORRY YOU MAY ONLY DEACTIVATE 0 DEVICES. UNDER THIS CIRCUMSTANCE, HOW CAN I ACTIVATE AND USE IT. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 30, 2019 Hello @MOHAN RAMASAMY, Your Nitro Pro 10 or 11 keys are no longer valid. You have used them to avail of discounted upgrades. Your Nitro Pro 12 serial number is still active and you can use it to reactivate version 12. I released the key so you can do that. I hope that helps! Share this post Link to post Share on other sites
Romain 0 Report post Posted December 31, 2019 Hi i do have the same issue here with my Nitro pro 12 activation, Number of Activations 0, Number of Activations Allowed 2. Thank you in advance. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 31, 2019 Hello @Romain I released your Nitro Pro 12 key so you can successfully reactivate. Please let me know how that goes. Share this post Link to post Share on other sites
Romain 0 Report post Posted February 5, 2020 Hello Leslie, i am sorry but couple of days ago my PC crashed. and i am having the same problems i am not able to reactivate my licence of Nitro pro 12. Share this post Link to post Share on other sites
Romain 0 Report post Posted February 29, 2020 Hello Leslie, please can you help me ? i got to available licences and it is impossible for me to reactivate my software ?? Thank you, i will appreciate. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 2, 2020 Hello @Romain I released it again. Please re-try. Thanks! Share this post Link to post Share on other sites
Lisa Loesel 0 Report post Posted March 2, 2020 (edited) I am having the same issue. got a new PC and Nitro won't reactivate. My Lic number is 234600-xxxxxx-xxxxxx. Could this license be for two users by chance? Another person got a new computer and hers won't reactivite either. Can you reset something so i can reactivate? Lisa Edited March 2, 2020 by AllainU Share this post Link to post Share on other sites
Lisa Loesel 0 Report post Posted March 2, 2020 I haven't rec'd a response yet and I need Nitro reactivated on two computers. Please respond ASAP. Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 2, 2020 Hello @Lisa Loesel, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. As a courtesy, I have checked and our server logs shows you were able to activate on two machines today. Do you still need further assistance in activating your Nitro Pro 11? Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro _ serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
Alvaro Fernandez 0 Report post Posted March 27, 2020 I have the same issue, my activation code doesn't work anymore. Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 27, 2020 Hello @Alvaro Fernandez, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment on your Nitro Pro 12 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers! Share this post Link to post Share on other sites
Ivan Dimovic 0 Report post Posted March 31, 2020 have a problem with activation of version 10, it is paid and except that I must be able to use Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 31, 2020 Hello @Ivan Dimovic, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
Jaramie Cool 0 Report post Posted June 4, 2020 My nitro pro 12 license is also giving me the same problem in Windows 10. Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 4, 2020 Hello @Jaramie Cool, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Catherine Bros 0 Report post Posted Thursday at 05:19 PM Hi Nitro, Same problem. Nitro Pro 12. Can you please release/renew the activation? Old computer died, got a new computer and the trial has expired. Thanks, Catherine Share this post Link to post Share on other sites
AllainU 0 Report post Posted Friday at 06:45 PM Hello @Catherine Bros, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted Friday at 09:37 PM Hell @Catherine Bros, Thank you for the private message. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps. Share this post Link to post Share on other sites
