pob Posted December 30, 2019 Report Share Posted December 30, 2019 (edited) I installed Nitro on a new laptop recently and have not been able to activate successfully. Kindly assist with resolving this issue. My serial no is *****. I have tried using the licencing portal but the response is that "I may only deactivate 0 devices" Edited December 30, 2019 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 30, 2019 Official Nitronaut Report Share Posted December 30, 2019 Hello @pob Your serial number is for Nitro Pro 10. It will not work if another version is installed. Please get version 10 from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Cheers! Link to comment Share on other sites More sharing options...
pob Posted January 1, 2020 Author Report Share Posted January 1, 2020 Many thanks Leslie. I uninstalled the Nitro 12, rebooted the system and thereafter tried installing the Nitro 10 but after downloading, the Nitro Pro 10 Setup Wizard ended prematurely. No detail was provided of the error causing this. I have tried installing again a number of times but the error recurs. Would appreciate your kind assistance. Link to comment Share on other sites More sharing options...
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