pob 0 Report post Posted December 30, 2019 (edited) I installed Nitro on a new laptop recently and have not been able to activate successfully. Kindly assist with resolving this issue. My serial no is *****. I have tried using the licencing portal but the response is that "I may only deactivate 0 devices" Edited December 30, 2019 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted December 30, 2019 Hello @pob Your serial number is for Nitro Pro 10. It will not work if another version is installed. Please get version 10 from here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Cheers! Share this post Link to post Share on other sites
pob 0 Report post Posted January 1, 2020 Many thanks Leslie. I uninstalled the Nitro 12, rebooted the system and thereafter tried installing the Nitro 10 but after downloading, the Nitro Pro 10 Setup Wizard ended prematurely. No detail was provided of the error causing this. I have tried installing again a number of times but the error recurs. Would appreciate your kind assistance. Share this post Link to post Share on other sites
