Jump to content

NItro 10 license won't work


Douglas H
 Share

Recommended Posts

Hello,

My customer's hard drive died and I reinstalled Nitro Pro 10.  However, our license number isn't working.  Nitro Pro Activation Assistant says: "-23: Error - License number already used"

The license portal and links in the software activation screen take me in circles.  The following link tells me to "[...] contact Nitro Support Team to deactivate devices belonging to this serial number" 

https://licenses.gonitro.com/prd/portal

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Douglas H,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Douglas H,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 10 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.