NItro 10 license won't work

[Douglas H]

Hello,

My customer's hard drive died and I reinstalled Nitro Pro 10.  However, our license number isn't working.  Nitro Pro Activation Assistant says: "-23: Error - License number already used"

The license portal and links in the software activation screen take me in circles.  The following link tells me to "[...] contact Nitro Support Team to deactivate devices belonging to this serial number" 

https://licenses.gonitro.com/prd/portal

[Allain Umailin]

Hello @Douglas H,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Douglas H,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 10 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!

[Douglas H]

Nitro accepted my serial number and is now licensed.  Thanks!

[Allain Umailin]

Good to know and Happy New Year, @Douglas H!!!