nshansundaram@gmail.com Posted December 30, 2019 Report Share Posted December 30, 2019 Upgrade 40% off cannot get since serial number is invalid though correct number was entered. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 30, 2019 Official Nitronaut Report Share Posted December 30, 2019 Hello @nshansundaram@gmail.com, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro you are trying to upgrade? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
nshansundaram@gmail.com Posted December 30, 2019 Author Report Share Posted December 30, 2019 (edited) AllainU: The serial number is 504900xxxxxxyyyyyy Edited December 31, 2019 by AllainU Link to comment Share on other sites More sharing options...
MrFlexible Posted December 31, 2019 Report Share Posted December 31, 2019 (edited) I have the exact same problem. Is there a fix? My Serial is: 504989xxxxxxyyyyyy. Edited December 31, 2019 by AllainU Didn't give serial number. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 31, 2019 Official Nitronaut Report Share Posted December 31, 2019 Hello @nshansundaram@gmail.com @MrFlexible, Thank you for your patience. I have checked your accounts and our records show you are already using Nitro Pro 13. In line with this, please ignore the upgrade email offer as it is intended for Nitro Pro 12 and older versions users. Our sincere apologies for this confusion and Happy New Year! Link to comment Share on other sites More sharing options...
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