Too Many Activations

[Michel]

Hi all

I cannot activate my NitroPDF 13 license anymore because the numbers of maximal installations has been reached. The issue is that due to software problems I had to re-install the OS on my computer a few times. But I was not aware that before the de-installation of NitroPDF, the license must be explicitly deactivated because I have just recently switched to NitroPDF. I thought as with other software, the activation is tied to the computer hardware. Hence no problems as long as the hardware stays the same.

Please let me know how my licencse can be re-activated. Many thanks in advance and sorry for the inconvenience.

[Allain Umailin]

Hello @Michel,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

In the future, if you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you refer to this article:
https://kb.gonitro.com/knowledgebase#/search/move/000004461 

I hope this helps and Happy New Year!

[Michel]

Hi @AllainU

It has worked 🙂. Many thanks for your support. It is very much appriciated.

In the future, now that I know, I will of course follow the procedure for moving/transfering the license.

I wish you also a Happy New Year!

[Allain Umailin]

Hello @Michel,

Thank you for your response and for letting us know that it worked!

If you need immediate help in the future not related to this case, you can visit Knowledge Base site http://kb.gonitro.com/knowledgebase and you can also post your inquiry to our Community Forums https://community.gonitro.com/ 

Thanks for choosing Nitro Pro and Happy New Year!