Kathy G 0 Report post Posted December 31, 2019 (edited) I’ve deactivated NitroPro on my old computer but the new computer won’t accept my serial #. It is **** Edited January 1, 2020 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 1, 2020 Hello @Kathy G Please ensure that you install Nitro Pro 8. You can get that version from this page: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 If you get another error message, please send us a screenshot of that error so we can assist further. Cheers! Share this post Link to post Share on other sites
Anish Pokharel 0 Report post Posted January 1, 2020 (edited) Hello @Leslie V. I get the error 23 when I try to activate Nitro Pro 11 on my computer. I have deactivated the license from all other computers and even went to the license portal and cleared it there. The license portal says I have 2 activations left, but unfortunately, the program does not take my activation serial number. Also, I am trying to download Nitro Pro 11 on my second computer but could not find the download link to it. Your help is appreciated. Thank you, EDIT: Nevermind about the download, I found it on the link you provided on the previous post. But I still do need your help with activation and my serial number. PS: I also wanted the Nitro team to know that it is impossible as of now to create the Nitro cloud account with a Gmail address. I never receive any confirmation email when I use Gmail, even gsuite account. It worked and I was able to create an account when I used yahoomail. Edited January 1, 2020 by Anish Pokharel Added new information. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 2, 2020 Hello @Anish Pokharel Please provide us with the Nitro Pro 11 serial number so we can check. Thanks! Share this post Link to post Share on other sites
Kathy G 0 Report post Posted January 2, 2020 Thank you Leslie V. That worked. Kathy G Share this post Link to post Share on other sites
Anish Pokharel 0 Report post Posted January 2, 2020 Hi @Leslie V. I have already DMd you the serial number. Please check the direct message. Thank you, Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 3, 2020 Hello @Anish Pokharel I released the key. You can try to reactivate using that serial number again. Cheers! Share this post Link to post Share on other sites
Kathy G 0 Report post Posted January 3, 2020 I was able to download Version 8 and activate my copy. However, now when I try to save a PDF if looks like it has been saved but doesn't show up anywhere. When I tried to update to a newer version I get the error "There was a problem connecting to Update Service." Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 6, 2020 Hello @Kathy G Please note, we no longer support Nitro Pro 8. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy We no longer have the tools required to troubleshoot problems for this version. You may want to try reinstalling to see if that helps. I recommend that you try Nitro Pro 13. You can run it in trial mode for 14 days!https://www.gonitro.com/pro/try Cheers! Share this post Link to post Share on other sites
Kathy G 0 Report post Posted January 6, 2020 I will try the new version. Thank you for your help. Share this post Link to post Share on other sites
Anish Pokharel 0 Report post Posted February 10, 2020 Nitro team, It initially solved my problem after @Leslie V. did the magic. But unfortunately, both of my computers where I have installed Nitro PRO went back to EXPIRED TRIAL mode. Then when I try to enter my serial key, I get the error 23. I have deactivated the license from all other computers and even went to the license portal and cleared it there. The license portal says I have 2 activations left, but unfortunately, the program does not take my activation serial number, again. I did not do anything on my end for this to happen. The software went to trial mode and now I can't work with the serial number that I have on file. Thank you, Share this post Link to post Share on other sites
Anish Pokharel 0 Report post Posted February 12, 2020 Hello, Is there anyone from the team that would approve my message and help me resolve this issue? I have been waiting for a response since Monday, 02/10/2020. Thank you, Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 12, 2020 Hello @Anish Pokharel, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thanks and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Anish Pokharel 0 Report post Posted February 12, 2020 @AllainU, I have sent you a direct message with the serial number. Thank you, Share this post Link to post Share on other sites
Palmerston 0 Report post Posted February 12, 2020 I'm experiencing the same error 23 problem when trying to activate Nitro 11 on new PCs as part of a desktop rollout. My predecessor left no documentation so I'm hoping you can deactivate all existing keys and I can start fresh. The license key has 20 users attached to it and they are all in use Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 13, 2020 Hello @Anish Pokharel, Thank you for your patience. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers! Share this post Link to post Share on other sites
