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Still can't activate Nitro Pro v9


Nadine Cornett
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Nadine Cornett

Purchased software 8/26/14. Cleverbridge reference number ****.  October 2019 returned PC to factory settings and installed Nitro Pro v9 again.  Can't get it activated!  I've sent .pdf copy of email documentation (old email address) to Support, but no one gets back to me.  Please help!   Thanks Nadine

Edited by Leslie V.
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  • Official Nitronaut

Hello @Nadine Cornett

Thanks for reaching out to us!

Please uninstall the old version of Nitro Pro and install Nitro Pro 9. You can get the correct version 9 installers from this page: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number (234***-******-******)

Please let me know how that goes.
 

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Nadine Cornett

I've uninstalled and reinstalled.  Once I go to the Help tab>About Nitro Pro> Activate and enter my serial number, it takes me to the Deactivate page.  Can I use the software without going through the Activation/Deactivation page? 

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