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Nitro Pro 13 frozen after opening a pdf file


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The file was edited by Nitro Pro 10 and was fine. After I upgraded to Nitro Pro 13,  the file freeze the program after opening.

I am able to open the file by Adobe Reader.

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  • Official Nitronaut

Hello @janlac

Thanks for posting here!

Please provide us with the following:

  • the file you are converting
  • your exact steps (please be specific)
  • some screenshots of what you are seeing
  • the exact version you are using (to check, you can go to Help >> About Nitro Pro)


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