Pdf view comments can't be read after being emailed?

[Joe Grehan]

Hi,

I reviewed and marked up a Pdf map with comments/ mark-ups and sent it to my colleague but he can't read the comments as it appears to have been converted to an image. How do I converts the Pdf back to the marked-up version with the comments visible?

I'd really appreciate any help or advice that people can offer,

Cheers,

Joeg

[Allain Umailin]

Hello @Joeg,

Thank you for reaching out to us through our Community Forums!

Please be informed that when you add text / notes / call-out boxes to a file, it resides in the Annotative layer which floats above the Content Layer.

Said functions has to be brought down to the Content Layer by using Save As > Flatten before sending it to your colleague.

Thank you for choosing Nitro and I hope this helps!

[Joe Grehan]

Thanks Allain - much appreciated.

Kind regards,

Joe

[Joe Grehan]

Hi Allain,

We have another issue with Nitro and would really appreciate your advice. When we try and convert an MS Word document which has cross references in it to a Pdf using Nitro, it changes the formatting and puts in breaks after the cross reference link so we end up with large gaps in the middle of paragraphs. The only way we've found to remedy this problem is to remove the cross reference links in the MS Word document before converting it to a Pdf, but then all our cross references are gone.

Any help or advice you can provide would be greatly appreciated.

Cheers,

Joe

[Allain Umailin]

Hello @Joeg,

Thank you for reaching out again to Nitro Support.

In order for me to further assist you with your concern, could you please provide the following?:
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-Please send us a copy of the Word file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-What is your workflow when converting the Word file to PDF? Did you use the Nitro Addin tab or by going to MS Word's File > Print > PDF Creator?
-A screenshots of any important information like the gaps or changes in formating. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

Thank you very much in advance and I am looking forward to hearing back from you.