Update to Version 13?

[felix@tinkovlaw.com 0]

Hi,

I purchased the Nitro Productivity Suite v.12 in May 2019 along with Product Updates Add-on and can provide serial and reference numbers for these transactions. 

My question is whether I am entitled to update my existing v.12 to v.13?  I have tried to do so using the v.12 serial number but it does not work.

 

Thank you,

Felix

[AllainU 0]

Hello @felix@tinkovlaw.com,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!