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Update to Version 13?

Felix Tinkov

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Felix Tinkov


I purchased the Nitro Productivity Suite v.12 in May 2019 along with Product Updates Add-on and can provide serial and reference numbers for these transactions. 

My question is whether I am entitled to update my existing v.12 to v.13?  I have tried to do so using the v.12 serial number but it does not work.


Thank you,


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  • Official Nitronaut
Allain Umailin

Hello @felix@tinkovlaw.com,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.


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