Jump to content

Hangs when sending email


Jan Drotningsvik
 Share

Recommended Posts

Jan Drotningsvik

Nitro Pro 13.8.2.140 and Office 365 Business version 1912 (12325.20240

When using "Share" and Email, Nitro takes a loong time to respond before Outlook opens the new email message.

All other functionlaity in Nitro and Outlook seems OK.

Link to comment
Share on other sites

  • Official Nitronaut

Hello @jand

Thanks for reaching out!

So that we can troubleshoot the problem, please provide us with the following:

- A sample file that you are trying to send
- The exact steps you are taking
- Some screenshots or a video  of what you are seeing or any error message you are receiving

Cheers!
 

Link to comment
Share on other sites

Jan Drotningsvik

This happens to any file that I have saved in Nitro and then try to send.  There is no use in screenshot or video, it just is non responding, totally frozen for a long time, then suddenly outlook message pops up. (I am not able to attach a file to this message)

Edited by jand
typo
Link to comment
Share on other sites

  • Official Nitronaut

Hello @jand

Please try running the cleanup tool before reinstalling Nitro. You can use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all of your open applications and install Nitro Pro 13 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

And also kindly try running a repair on your Outlook installation.

I hope that helps! Please let me know how that goes.

Link to comment
Share on other sites

  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.