RE-ACTIVATING ON NEW PC

[Alasdair Macdonald]

Just had new PC and I didn't deactivate old nitro on old PC. Unfortunately I mistakenly started a trial when trying to install on new PC so I have cancelled that an uninstalled nitro completely on new PC. I'm a single user and don't use a great deal but it is very useful and i bought an older version and then bought an upgrade to v9. I have my original serial number but the system asks me to de-activate which I have done but on THIS new PC! I've been going around the houses since before Christmas having originally contacted Cleverbridge. 

Please - How do I install v9 on my new PC and activate with my serial number - it is not obvious from website and the videos I've looked at don't help with this specific problem. 

Kind regards,

Ali Mac

 

[Allain Umailin]

Hello @Ali Mac,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, you may download Nitro Pro 9 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

 

Alternatively, if you were interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade 

Thank you for choosing Nitro and I hope this helps!

[luisa@vanbelle.com]

I need help with this as well.

 

[Alasdair Macdonald]

1 hour ago, AllainU said:

Hello @Ali Mac,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, you may download Nitro Pro 9 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

 

Alternatively, if you were interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade 

Thank you for choosing Nitro and I hope this helps!

Thank you very much, most kind, didn't really want to upgrade at this point having just bought a new PC but no doubt I will do at some point. Thank you again for your prompt response Allain, much appreciated. 

[Allain Umailin]

Hello @luisa@vanbelle.com,

Thank you for reaching out to us through our Community Forums!

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12 using these offline link/s:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!

[Allain Umailin]

Hello @Ali Mac,

3 minutes ago, Ali Mac said:

Thank you very much, most kind, didn't really want to upgrade at this point having just bought a new PC but no doubt I will do at some point. Thank you again for your prompt response Allain, much appreciated. 

You are most welcome and Happy New Year!