Jimsto2 0 Report post Posted January 7, 2020 I am running Nitro Pro 13.2.2.25... 1) How do I disable the auto OCR prompt, box with orange "Use OCR" button? I am perfectly capable of running the OCR whenever I wish. It takes about a minute for the prompt to open and if I click anything before it's loaded, it crashs Nitro. I am forced to wait for this even when I do not need to OCR!!! 2) Regarding the Add Tools/Favorite Tool function, is there a way to have Nitro remember my favorite tools? It makes no sense that I have to add favorite tools every time I open Nitro! Thanks Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 7, 2020 Hello @Jimsto2, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, kindly respond to the email message that was sent to you through the support case. Cheers! Share this post Link to post Share on other sites
matt murphy 0 Report post Posted July 15, 2020 Did you get an answer to this? I've been using Nitro for years and those 2 items have been very annoying. Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 16, 2020 Hello @matt murphy, Thank you for reaching out to us through our Community Forums! To further assist you, please open up Nitro Pro and go to, "File > Preferences > Notifications" and uncheck the option, "Show In-Product Messages". This will prevent the OCR message from popping up. Are you also having issue with regard to Favorite Tools reverting? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Jimsto2 0 Report post Posted July 17, 2020 Matt, They had me ensure I had the latest revision installed and then... "...in order to turn off the OCR Notification, kindly open up Nitro Pro and go to, "File > Preferences > Notifications" and uncheck the option, "Show In-Product Messages". It's been a while, but it must have worked because I no longer have the issue. Hope this helps. Share this post Link to post Share on other sites
