sigurd 0 Report post Posted January 8, 2020 (edited) I have bought Nitro with the following spacifications: Number Product Name Delivery 1 Nitro Productivity Suite (with Nitro Pro 12 and Nitro Cloud and eSignature) electronic Serial number 234600-xxxxxx-yyyyyy 1 Nitro VIP Access electronic 1 Premium Support electronic 1 Product Updates electronic --- When I will upgrade my product to Nitro Pro 13, I am told that my Serial Number can not be verified. Please help me. Sigurd Poulsen Edited January 8, 2020 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 8, 2020 Hello @sigurd, Thank you for reaching out to us through our Community Forums! I have checked your account and I can see your VIP Access already expired last June 12 2019. With this and after making an adjustment on our end, kindly access our Upgrade Portal and enter your Nitro Pro 12 serial number to upgrade with a discounted rate: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
sigurd 0 Report post Posted January 9, 2020 Hello AllainU, Thank you for your help and advice. I have bought and installed Nitro Pro 13 but I did not get much of a discount. I paid dkk593,96 ($88,3) which I think is full price. Best regards Sigurd Share this post Link to post Share on other sites
