Unable to upgrade old license (per Nitro Chat Agent)

[Kalonji Gilchrist]

Hi,

I have a license for a Nitro 9 that I would like to upgrade to the latest version (12, etc.). However, when I used the Chat Support, the agent was unable to upgrade for "technical issues". I had two licenses I wanted to upgrade. One was 'eligible' and the other was not due to technical issues -- and they suggested to use the Community Forum for support. 

Please provide some direction. I'd like to upgrade both licenses today.

KG

 

 

[Allain Umailin]

Hello @KGilchrist,

Thank you for reaching out to us through our Community Forums!

Since I am seeing multiple Nitro Pro under your account, could you please provide the serial numbers you would like to upgrade to Nitro Pro 13?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Kalonji Gilchrist]

1 hour ago, AllainU said:

Hello @KGilchrist,

Thank you for reaching out to us through our Community Forums!

Since I am seeing multiple Nitro Pro under your account, could you please provide the serial numbers you would like to upgrade to Nitro Pro 13?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

Thanks @AllainU , I just messaged you.

Edited January 8, 2020 by KGilchrist

[Allain Umailin]

Hello @KGilchrist,

Thank you for the private message.

An adjustment has been made so please try upgrading again on your end.

Thank you for choosing Nitro and I hope this helps! 

[Kalonji Gilchrist]

Thanks @AllainU! I'll move forward with upgrading.