Jump to content

Unable to upgrade old license (per Nitro Chat Agent)


Kalonji Gilchrist
 Share

Recommended Posts

Kalonji Gilchrist

Hi,

I have a license for a Nitro 9 that I would like to upgrade to the latest version (12, etc.). However, when I used the Chat Support, the agent was unable to upgrade for "technical issues". I had two licenses I wanted to upgrade. One was 'eligible' and the other was not due to technical issues -- and they suggested to use the Community Forum for support. 

Please provide some direction. I'd like to upgrade both licenses today.

KG

 

 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @KGilchrist,

Thank you for reaching out to us through our Community Forums!

Since I am seeing multiple Nitro Pro under your account, could you please provide the serial numbers you would like to upgrade to Nitro Pro 13?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Kalonji Gilchrist
1 hour ago, AllainU said:

Hello @KGilchrist,

Thank you for reaching out to us through our Community Forums!

Since I am seeing multiple Nitro Pro under your account, could you please provide the serial numbers you would like to upgrade to Nitro Pro 13?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

Thanks @AllainU , I just messaged you.

Edited by KGilchrist
Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @KGilchrist,

Thank you for the private message.

An adjustment has been made so please try upgrading again on your end.

Thank you for choosing Nitro and I hope this helps! 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.