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Nitro Pro 11 Error 23


ITRockStar
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  • Official Nitronaut
Allain Umailin

Hello @ITRockStar,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Alternatively, if you were interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

Thank you for choosing Nitro and I hope this helps!

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I am having the same problem with the 23-Error when trying to install my Nitro Pro 11 on my new computer.  Is there anything I can do to get this to install?

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  • Official Nitronaut
Allain Umailin

Hello @apierce,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

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dawn@myfloridaprobate.com

I too am having a problem reactivating Nitro Pro 11. I deactivated the account serial number but when attempting to reactivate it am told the serial number doesn't exist?

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dawn@myfloridaprobate.com

I cannot even upgrade as Nitro Pro says doesn't recognize serial number even though I logged in with it deactivate it for reinstallation?

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  • Official Nitronaut
Allain Umailin

Hello @dawn@myfloridaprobate.com,

Thank you for reaching out to us through our Community Forums!

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro.

To further assist you, could you please provide the serial number of your Nitro Pro 11 you are having issue activating and upgrading to Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @dawn@myfloridaprobate.com,

Thank you for the private message.

An adjustment has been made on your Nitro Pro 11 so please try upgrading it again to Nitro Pro 13 with a discounted rate by accessing our Upgrade Portal :
https://www.gonitro.com/pro/upgrade

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13.

I hope this helps and I am looking forward to hearing back from you.

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  • Official Nitronaut
Allain Umailin

Hello @apierce,

Thank you for the private message.

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 11 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Alternatively, if you were interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

Thank you for choosing Nitro and I hope this helps!

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  • 1 year later...

I am again having problems with my Nitro Pro.  I have a license number for Pro 11 and my computer is telling me my trial has expired.  When I put in my license number to try to activate it, it is saying it is active on another computer.  Can you assist?

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  • Official Nitronaut
Allain Umailin

Hello @apierce,

Thank you for the private message.

As a courtesy of being a valuable customer of Nitro, we want to make you aware of the change to your product that may affect its performance. 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shutdown the one your older version of Nitro Pro runs on so please upgrade Nitro Pro 12.16.9.574 using below direct MSI links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Should you have further questions, please do not hesitate to reach-out again.

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