paulrdoyle@icloud.com 0 Report post Posted January 10, 2020 (edited) I changed my computers hard drive before deactivating my old system so I cannot load Nitro on to the new system. Can someone contact me update the system? License: 50498-xxxxxx-yyyyyy Edited January 10, 2020 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 10, 2020 Hello @paulrdoyle@icloud.com, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
hawkeye 0 Report post Posted January 10, 2020 I just reinstalled Windows on my laptop. I properly deactivated the license before I reinstalled Windows. However, when I try to reinstall Nitro and activate the license, it won't let me. This is beyond frustrating, and even more frustrating that getting support is extremely difficult and time-consuming. I was very happy with Nitro pdf until it came time to get support. I can send screenshots of all errors and the original license number. Please fix asap. Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 10, 2020 Hello @hawkeye, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.kindly you may download Nitro Pro 9 installers from this page: Then clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. You then may download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Alternatively, if you were interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
