Nitro User 0 Report post Posted January 10, 2020 Hi, I am facing error code 23 when trying to activate Nitro Pro 12. The computer ID shown is all 0s too. Would like assistance to resolve this issue. Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 10, 2020 Hello @Nitro User, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thanks and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Rodeo 0 Report post Posted January 11, 2020 Hi, AllainU, I encounter same problem as Nitro User with Nitro Pro 12. Due to a failure during a WIN 10 update I had to reinstall the OS in summer 2019 and due to a failure on the SSD at the end of 2019 I had to replace this SSD and to reinstal the OS, all programs and data. Trying to reinstall Nitro Pro 12 by using the original S/N I received the failure Code -23. I used the Activation Portal and was informed as: "Sorry. You may only deactivate 0 devices". So what shall I do to make it run again? By the way, I use one Laptop like a PC and this is the only device where I used Nitro before and where I would like to use it again. I would be thankful for help. Share this post Link to post Share on other sites
Nitro User 0 Report post Posted January 13, 2020 I have PM'ed you the serial number. Hope to hear back soon. Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 13, 2020 Hello @Rodeo, Thank you for your private message. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 13, 2020 Hello @Nitro User, Thank you for your private message. After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, kindly respond to the email message that my colleague sent to you through the support case. It was sent last week. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
Rodeo 0 Report post Posted January 13, 2020 4 hours ago, AllainU said: Hello @Rodeo, Thank you for your private message. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Hello @AllainU, I thank you very much for your helpful assistance. Nitro Pro 12 is activated now and it runs smoothly. Thanks again. Share this post Link to post Share on other sites
Nitro User 0 Report post Posted January 14, 2020 Ok thanks. The issue has been resolved. Share this post Link to post Share on other sites
