MOSS AUSTRALIA Posted January 13, 2020 Report Share Posted January 13, 2020 I DOWNLOADED THE FREE TRIAL AND AS SOON AS I INSTALLED THE SOFTWARE IT TOLD ME MY TRIAL WAS EXPIRED. EVERY TIME I OPEN A PDF NOW I GET ERROR 401 CONTACT SUPPORT IF I TRY TO PRINT TO PDF USING NITRO PRINTER IT FAILS Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 13, 2020 Official Nitronaut Report Share Posted January 13, 2020 Hello @MOSS AUSTRALIA, Thank you for reaching out to us through our Community Forums! With regard to the error 401 message, a fix is on its way and all updates will be available on this page: https://www.gonitro.com/nps/product-details/downloads so please check this page for updates from time to time. In line with unable to print to PDF and Trial Expired upon installation, please provide the following information: -Is this the first time you have installed Nitro Pro? -What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
MOSS AUSTRALIA Posted January 14, 2020 Author Report Share Posted January 14, 2020 Yes it is the first time I have installed the product Link to comment Share on other sites More sharing options...
MOSS AUSTRALIA Posted January 14, 2020 Author Report Share Posted January 14, 2020 version is 13.9.1.155 Link to comment Share on other sites More sharing options...
MOSS AUSTRALIA Posted January 15, 2020 Author Report Share Posted January 15, 2020 Please advise when this issue will be resolved i have responded 2 days ago and still no response. Very hard to trial a product when there is no trial to use. I still receive my daily email for different functions. On 1/14/2020 at 9:35 AM, AllainU said: Hello @MOSS AUSTRALIA, Thank you for reaching out to us through our Community Forums! With regard to the error 401 message, a fix is on its way and all updates will be available on this page: https://www.gonitro.com/nps/product-details/downloads so please check this page for updates from time to time. In line with unable to print to PDF and Trial Expired upon installation, please provide the following information: -Is this the first time you have installed Nitro Pro? -What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 16, 2020 Official Nitronaut Report Share Posted January 16, 2020 Hello @MOSS AUSTRALIA, My apologies for the delayed response. After checking my resources, this should be not happening if this is the first time you have installed Nitro Pro on your machine. To further troubleshoot, please refer to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_1391155/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 13.9 using below offline installers: x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
MOSS AUSTRALIA Posted January 17, 2020 Author Report Share Posted January 17, 2020 I have completed all of the above and it still says my trial has expired. Link to comment Share on other sites More sharing options...
MOSS AUSTRALIA Posted January 18, 2020 Author Report Share Posted January 18, 2020 On 1/16/2020 at 4:55 PM, MOSS AUSTRALIA said: I have completed all of the above and it still says my trial has expired. Again still no response for 2 days. I take it that your company does not want my business. i will look for another software provider that actually provide some customer service. Link to comment Share on other sites More sharing options...
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