TRIAL EXPIRED AS SOON AS DOWNLOADED

[MOSS AUSTRALIA 0]

I DOWNLOADED THE FREE TRIAL AND AS SOON AS I INSTALLED THE SOFTWARE IT TOLD ME MY TRIAL WAS EXPIRED.

EVERY TIME I OPEN A PDF NOW I GET ERROR 401 CONTACT SUPPORT

IF I TRY TO PRINT TO PDF USING NITRO PRINTER IT FAILS

 

 

 

[AllainU 0]

Hello @MOSS AUSTRALIA,

Thank you for reaching out to us through our Community Forums!

With regard to the error 401 message, a fix is on its way and all updates will be available on this page: https://www.gonitro.com/nps/product-details/downloads so please check this page for updates from time to time.

In line with unable to print to PDF and Trial Expired upon installation, please provide the following information:

-Is this the first time you have installed Nitro Pro?

-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

[MOSS AUSTRALIA 0]

Yes it is the first time I have installed the product

[MOSS AUSTRALIA 0]

version is 13.9.1.155

[MOSS AUSTRALIA 0]

Please advise when this issue will be resolved i have responded 2 days ago and still no response. Very hard to trial a product when there is no trial to use. I still receive my daily email for different functions.

 

 

On 1/14/2020 at 9:35 AM, AllainU said:

Hello @MOSS AUSTRALIA,

Thank you for reaching out to us through our Community Forums!

With regard to the error 401 message, a fix is on its way and all updates will be available on this page: https://www.gonitro.com/nps/product-details/downloads so please check this page for updates from time to time.

In line with unable to print to PDF and Trial Expired upon installation, please provide the following information:

-Is this the first time you have installed Nitro Pro?

-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

 

[AllainU 0]

Hello @MOSS AUSTRALIA,

My apologies for the delayed response.

After checking my resources, this should be not happening if this is the first time you have installed Nitro Pro on your machine.

To further troubleshoot, please refer to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_1391155/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.9 using below offline installers:

x32 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1391155/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

Thank you for choosing Nitro and I hope this helps!

[MOSS AUSTRALIA 0]

I have completed all of the above and it still says my trial has expired.

[MOSS AUSTRALIA 0]

On 1/16/2020 at 4:55 PM, MOSS AUSTRALIA said:

I have completed all of the above and it still says my trial has expired.

Again still no response for 2 days. I take it that your company does not want my business. i will look for another software provider that actually provide some customer service.