Patrickk Posted January 13, 2020 Report Share Posted January 13, 2020 Hello -- My Nitro Pro 6 Serial number is failing the upgrade eligibility check. Please research and let me know if an eligible to upgrade my v6 license to the latest version. Regards, Patrickk Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 13, 2020 Official Nitronaut Report Share Posted January 13, 2020 Hello @Patrickk, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now upgrade to Nitro Pro 13 with a discounted rate by going to https://www.gonitro.com/support/upgrade Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Alessandro Andreotti Posted May 11, 2020 Report Share Posted May 11, 2020 Hello AllainU, I have the same problem. I have version #7 and the wizard does not accept my serial number. How I can go ahead with the wizard ? Thanks in advance Alex Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 12, 2020 Official Nitronaut Report Share Posted May 12, 2020 Hello @Alessandro Andreotti, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 7? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
David Richard Posted May 22, 2020 Report Share Posted May 22, 2020 Same issue for me. My Nitro Pro 6 serial number is failing the upgrade eligibility check. Should I send a PM? Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 22, 2020 Official Nitronaut Report Share Posted May 22, 2020 Hello @David Richard, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 6? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
R. S. Posted May 25, 2020 Report Share Posted May 25, 2020 Hello, same issue for me. My Nitro Pro 12 serial number is failing the upgrade eligibility check. What to do? BR Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 25, 2020 Official Nitronaut Report Share Posted May 25, 2020 Hello @R. S., Thank you for reaching out to us through our Community Forums! Could you please provide me your Nitro Pro 12's serial number via private message so I can check its status in our system? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 26, 2020 Official Nitronaut Report Share Posted May 26, 2020 Hello @R. S., Thank you for the private message. An adjustment has been made on your Nitro Pro 12 license so please try again on your end. Cheers! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 27, 2020 Official Nitronaut Report Share Posted May 27, 2020 Hello @David Richard, Thank you for your private messages. An adjustment has been made on your Nitro Pro 6 license so please try upgrading again on your end. Thank you for choosing Nitro and stay safe always! Link to comment Share on other sites More sharing options...
David_H Posted May 31, 2020 Report Share Posted May 31, 2020 (edited) Hello, I have the same problem. I am trying to upgrade from Nitro Pro 6 (serial no.: 234600-xxxxxx-xxxxxx ) to the most recent version. Thanks for your help. David PS - Also, is there some way to post this so my email address does not show?! Edited June 1, 2020 by AllainU Link to comment Share on other sites More sharing options...
Kieren Reffell Posted June 1, 2020 Report Share Posted June 1, 2020 Same here, my Nitro Pro 6 Serial number is failing the upgrade eligibility check. Thanks Kieren Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 1, 2020 Official Nitronaut Report Share Posted June 1, 2020 Hello @Kieren Reffell, Thank you for reaching out to us through our Community Forums! An adjustment on your license has been made so kindly access our Upgrade Portal and enter your Nitro Pro 6 serial number: https://www.gonitro.com/pro/upgrade to upgrade it to Nitro Pro 13 with a discounted rate. Thank you for choosing Nitro and I hope this help! Link to comment Share on other sites More sharing options...
David_H Posted June 8, 2020 Report Share Posted June 8, 2020 Hello, I sent you a copy of the purchase receipt, as you requested, but have not heard back. David Link to comment Share on other sites More sharing options...
James Schwob Posted August 28, 2020 Report Share Posted August 28, 2020 This was a boxed program purchased at a software store. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 31, 2020 Official Nitronaut Report Share Posted August 31, 2020 Hello @James Schwob, Thank you for the private messages. To further assist you, an adjustment has been made on your license so please try again upgrading to Nitro Pro 13 with a discounted rate. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Manny Blatt Posted August 31, 2020 Report Share Posted August 31, 2020 Serial number for "discounted" upgrade fails eligibility check with "not found" message. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 1, 2020 Official Nitronaut Report Share Posted September 1, 2020 Hello @embee, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Caleb Ng Posted November 3, 2020 Report Share Posted November 3, 2020 Hello, I'm having the same issue. I bought Nitro Pro 6 a long time ago and tried using the upgrade eligibility check but it failed. Can I please see if my product qualifies for upgrade pricing? Thanks, Caleb Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 3, 2020 Official Nitronaut Report Share Posted November 3, 2020 Hello @Caleb Ng, Thank you for reaching out to us through our Community Forums! I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, could you please provide the following information for me? -The full name and address of the purchaser -The email address used to purchase Nitro Pro. -A copy of the order invoice. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Looking forward to hearing back from you soon. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 3, 2020 Official Nitronaut Report Share Posted November 3, 2020 Hello @Caleb Ng, Thank you for the private messages. To further assist you, a few adjustments has been made on your account so you should be good to go in upgrading your Nitro Pro 6 to 13 with a discounted rate. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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