Nitro Pro 6 Serial Number Failing Upgrade Eligibility Check

[Patrickk 0]

Hello --

My Nitro Pro 6 Serial number is failing the upgrade eligibility check. Please research and let me know if an eligible to upgrade my v6 license to the latest version.

Regards,

Patrickk

[AllainU 0]

Hello @Patrickk,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now upgrade to Nitro Pro 13 with a discounted rate by going to https://www.gonitro.com/support/upgrade

Thank you for choosing Nitro and I hope this helps!

[Alessandro Andreotti 0]

Hello AllainU,

I have the same problem. I have version #7 and the wizard does not accept my serial number. 

How I can go ahead with the wizard ?

Thanks in advance

Alex

 

[AllainU 0]

Hello @Alessandro Andreotti,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 7?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[David Richard 0]

Same issue for me.  My Nitro Pro 6 serial number is failing the upgrade eligibility check.  Should I send a PM?  Thanks!

[AllainU 0]

Hello @David Richard,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 6?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[R. S. 0]

Hello,

same issue for me.

My Nitro Pro 12 serial number is failing the upgrade eligibility check. 

What to do?

BR

 

[AllainU 0]

Hello @R. S.,

Thank you for reaching out to us through our Community Forums!

Could you please provide me your Nitro Pro 12's serial number via private message so I can check its status in our system?

Thank you very much in advance and I am looking forward to hearing back from you. 

[AllainU 0]

Hello @R. S.,

Thank you for the private message.

An adjustment has been made on your Nitro Pro 12 license so please try again on your end.

Cheers!

[AllainU 0]

Hello @David Richard,

Thank you for your private messages.

An adjustment has been made on your Nitro Pro 6 license so please try upgrading again on your end.

Thank you for choosing Nitro and stay safe always!

[David_H 0]

Hello,

I have the same problem. I am trying to upgrade from Nitro Pro 6 (serial no.: 234600-xxxxxx-xxxxxx ) to the most recent version.

Thanks for your help.

David

 

PS - Also, is there some way to post this so my email address does not show?!

Edited June 1, 2020 by AllainU

[Kieren Reffell 0]

Same here, my Nitro Pro 6 Serial number is failing the upgrade eligibility check.

Thanks

Kieren

[AllainU 0]

Hello @Kieren Reffell,

Thank you for reaching out to us through our Community Forums!

An adjustment on your license has been made so kindly access our Upgrade Portal and enter your Nitro Pro 6 serial number: https://www.gonitro.com/pro/upgrade to upgrade it to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and I hope this help!

[David_H 0]

Hello,

I sent you a copy of the purchase receipt, as you requested, but have not heard back.

David

[James Schwob 0]

This was a boxed program purchased at a software store.

[AllainU 0]

Hello @James Schwob,

Thank you for the private messages.

To further assist you, an adjustment has been made on your license so please try again upgrading to Nitro Pro 13 with a discounted rate.

Thank you for choosing Nitro and I hope this helps.

[embee 0]

Serial number for "discounted" upgrade fails eligibility check with "not found" message.

[AllainU 0]

Hello @embee,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Caleb Ng 0]

Hello, 

I'm having the same issue.  I bought Nitro Pro 6 a long time ago and tried using the upgrade eligibility check but it failed.  Can I please see if my product qualifies for upgrade pricing?

Thanks,

Caleb

[AllainU 0]

Hello @Caleb Ng,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.
-A copy of the order invoice.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Looking forward to hearing back from you soon.

[AllainU 0]

Hello @Caleb Ng,

Thank you for the private messages.

To further assist you, a few adjustments has been made on your account so you should be good to go in upgrading your Nitro Pro 6 to 13 with a discounted rate.

Thank you for choosing Nitro and I hope this helps.