Craig0006 0 Report post Posted January 13, 2020 I have a 2 user license for Nitro 9 Pro. Needing to rebuild one of my PC's, I deactivated my license on the PC I was working on. When I when to reinstall it, I got the error message that I was exceeding my number of user licenses. What must I do to fix this situation? Thanks Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 14, 2020 Hello @Craig0006, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Alternatively, if you are interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
