Unable to upgrade from Nitro 12 to Nitro 13

[loki425 0]

Hi Team -

I'm unable to upgrade from Nitro 12 to Nitro 13. Please help.

Thanks..!!

[AllainU 0]

Hello @loki425,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account using your email address, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you. 

[loki425 0]

Hi AllainU,

I've sent message to you. Please check and help me

[AllainU 0]

Hello @loki425,

Thank you for the private message.

Did you purchase your Nitro Pro 12 from Indigo Software?

Thank you very much in advance and I am looking forward to hearing back from you.