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Activation/Deactivation button not working


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We are running Nitro Pro 11.  We recently had to install the software on new company computers, and many have had the issue that once installation is complete, clicking the Activate button does nothing.  It does not pull up a box to enter the serial number in.  Others that were able to activate are unable to click Deactivate in order to get to the Advanced screen to look up the Computer ID for our records.  The installer does not prompt for them to enter the serial number during installation.  Is there another way to enter/obtain this information?

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  • Official Nitronaut
Allain Umailin

Hello @NitroUserWex,

Thank you for reaching out to us through our Community Forums!

After checking your account records, we can see you still have an open support ticket for your Nitro Pro 11.

For better case handling, kindly respond to the email message that I just sent to you through the support case.


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We decided to post here for two reasons, 1) other people might be experiencing the same issue and 2) it takes DAYS to get a response to an email for support.  We were hoping for a faster response time here.

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