Saving email via Nitro stopped embedding attachments

[cdt]

Hello:  Using Nitro Pro 12.16.3.574; noticed today it is not embedding the attachments upon saving email.  I'm not sure when it stopped happening, as I have been assuming they were being attached.  (I can attach something after it was created the PDF.)   The "embed attachments" box is checked.  What would cause this to stop working?  Tks.

 

[John Bedard]

i need this help as well.  Nitro is not embedding attachments into emails i convert from Outlook?  Can someone help? 

[Steven Bailey]

Using Nitro Pro v13.15.1.282.

When creating a PDF from Outlook, attachments are omitted.
In the Nitro Pro Outlook Addin / Advanced dialog both the "convert links" and "embed attachments" checkboxes are checked.
Happens for single or multiple emails - embedded pictures etc are always lost.
I have refreshed the addin from within "Outlook".
I don't know what else to do.

[Allain Umailin]

Hello @John Bedard,

Thank you for reaching out to us through our Community Forums and sincere apologies for this inconvenience.

To further assist you, let us try some troubleshooting by referring to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13162300/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.16 using below offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Steven Bailey,

In your case, please perform the same steps provided to John Bedard, however, in step 4 please use these direct links for Nitro Pro 13.16:

x32 http://install.nitropdf.com/professional_13162300/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13162300/en/retail/nitro_pro13_ba_x64.msi

Thank you for choosing Nitro and I hope this helps!