Issues with Activation

[ksmart75]

I am having problems activating my version of Nitro. One of our computers OS became corrupt, so we installed Windows 10 OS.

I have been to the License Activation Portal and deactivated the serial number twice so it now says that my Number of Activations is 0. When I try to activate on the users computer, it gives me an error

InternetActivate          :-23 :Error:Execution Error - License number already used.

 

Please help. Thank you.

Devon

[Allain Umailin]

Hello @ksmart75,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your product, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thanks and I am looking forward to hearing back from you.

[ksmart75]

Sent you a PM