Activation issue

[sberry5000]

I purchased Nitro Pro last quarter. however since then I had to move from my existing hard drive which develped a fault to a cloned drive. AS a result Nitro Pro is saying I have already activated a different pc and I need to de-activate that before it will let me activate on the current. Of course given the old drive is faulty I cannot do this.

[sberry5000]

49 minutes ago, sberry5000 said:

I purchased Nitro Pro last quarter. however since then I had to move from my existing hard drive which develped a fault to a cloned drive. AS a result Nitro Pro is saying I have already activated a different pc and I need to de-activate that before it will let me activate on the current. Of course given the old drive is faulty I cannot do this.

I have tried using a "Need help Activating" screen through the website which seemed to deal with such issues i.e. resetting licences etc but when asked to enter serial number whether I type it or cut and paste from original email and then hit "Find license" a pop up says "Please enter valid serial number"

[Allain Umailin]

Hello @sberry5000,

Thank you for reaching out to us through our Community Forums!

Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers.

With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available.

To further assist you, I have searched for your account and I am afraid I am unable to find your purchase. Could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thanks and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @sberry5000,

Thank you for the private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!